Returns and refunds
At pointmariage.com, we do everything we can to make sure our customers are happy. However, if you change your mind or if the products ordered do not meet your expectations, you can cancel your order and return all or some items to us.
Here's how to do it:
Return shipping is free for EU countries. You must return any unwanted items within fourteen (14) days from the date you receive your order. To receive a refund, the items returned must be unworn, unwashed and unaltered, and must still have their tag(s) and certification document (for clothing).
For orders in France:
For orders in the EU:
For orders outside the EU:
You are responsible for the items until they reach our warehouse; as such, please make sure you pack them carefully to avoid loss or damage.
If you have any questions or need help, please contact our Customer Services Department.