Pointmariage.com General Terms and Conditions of Sale
"Double-clicking" to confirm an order implies irrevocable acceptance of these General Terms and Conditions of Sale. The combination of "double-clicking" and the authentication procedure is just as binding between the parties as a handwritten signature.
Article 1: Scope of application
These General Terms and Conditions of Sale apply to all orders placed on the Point Mariage website, published by PM SUCCURSALES, SARL, a French public limited company with capital of €2,478,450, with head offices at Boulevard de la Communication, 53950 LOUVERNE, FRANCE, and registered in the Register of Companies of Laval under the number 439 265 240 00135. The publisher reserves the right to adapt or amend these General Terms and Conditions of Sale at any time. In the event of amendment, each order shall be subject to the General Terms and Conditions of Sale in effect on the day on which said order was placed. These General Terms and Conditions of Sale apply solely to individuals of legal age with the legal capacity to enter into an agreement, and not to businesses.
Article 2: Products
Our product range, delivery times, and prices are valid for as long as they are displayed on the website. The products offered for sale are those featured on the website on the day on which it is viewed by the Customer. Each product shall have its own description containing a photograph of the product, the price, and the available sizes and colours. There may be negligible differences between the product and the photograph, particularly due to the resolution and colour definition of the user's screen.
Article 3: Prices
Prices are given in euros, including all taxes and excluding delivery costs. The prices and delivery costs applied are those given on the website and confirmed by the Customer when the order is confirmed. The company reserves the right to amend its prices at any time but undertakes to apply the prices displayed at the time of the order, subject to availability on that date. If, for any reason whatsoever, a price that is clearly derisory is displayed in error, the order shall be cancelled, even if already confirmed. The Customer may then place another order at the actual, corrected price. The products shall remain the property of the company until payment of the price has been received in full. Customs duties or other local taxes, import duties, or State taxes may be due in some cases. These duties and amounts are not the responsibility of the company. These costs shall be borne by the Customer and are the Customer's sole responsibility (declarations, payments to competent authorities, etc.). As such, the company encourages the Customer to inquire about these aspects with the relevant local authorities.
Article 4: Ordering and paying for products
Step 1: The Customer selects the product, model, colour and size and adds it to their basket by clicking "Order".
Step 2: The Customer checks the contents of their basket and can amend the order if necessary.
Step 3: Once the order has been verified, the Customer confirms the basket and finalises the order by clicking "Order".
Step 4: After logging in or creating an account, the Customer enters their delivery and/or billing details. Fields marked with an asterisk (*) must be filled in.
Step 5: The Customer is redirected to our partner's payment screen. The Customer must then follow the instructions given in the payment module.
Payment must be made immediately when placing an order, including in the case of pre-ordered items. Payment is made online by bank card or PayPal at the time of confirming the order on the website. The order will be
No banking information concerning the Customer transits through or is stored by the website. The company reserves the right, before dispatching the order, to check the validity of the payment by any means it deems necessary (including by requesting proof of identity, proof of address, etc.). The company reserves the right to refuse to make a delivery or to honour an order placed by a Customer who has not settled all or part of a previous order, or with whom a payment dispute is in progress. In the event of fraud, the company reserves the right to ban any member without prior notice or compensation.recorded as soon as payment is accepted by the banking service.If the payment is accepted, the Customer will be redirected to an order confirmation screen on the website.
No banking information concerning the Customer transits through or is stored by the website. The company reserves the right, before dispatching the order, to check the validity of the payment by any means it deems necessary (including by requesting proof of identity, proof of address, etc.). The company reserves the right to refuse to make a delivery or to honour an order placed by a Customer who has not settled all or part of a previous order, or with whom a payment dispute is in progress. In the event of fraud, the company reserves the right to ban any member without prior notice or compensation.
The date on which the order is recorded is the date on which payment is made online by bank card or PayPal via our partner's secure payment terminal. As soon as the payment is accepted by the Customer, the Customer will receive a confirmation email,
Orders for which the Customer requires a delivery time of less than 3 months are subject to a different confirmation procedure, whereby Customer Services must check the availability of the product before confirming the order. In such cases, the order will be confirmed within 48 hours and the agreement concluded only once Customer Services has received the order confirmation email summarising all the items ordered, the billing and delivery addresses, and the delivery date. The Customer confirming the order and sending the confirmation email shall amount to the conclusion of a sales agreement between the parties and acceptance of the General Terms and Conditions of Sale. otherwise the sale will be cancelled and the Customer refunded.
Article 5: Delivery
When the order is placed, the Customer shall be informed in real time (or within 48 hours, for deliveries with a short delivery time) of the availability of the products in question. The order confirmation shall indicate the contractual delivery time, to which the transit time must be added. In the event of public holidays, very busy periods such as sales, poor weather conditions, exceptional closures, or traffic bans, the processing and delivery times may be extended. Orders placed on Saturdays, Sundays or public holidays shall be processed on the next working day.
Delivery shall be made by a transport provider. Goods shall be delivered to the address indicated during the ordering process. Valid proof of identity may be requested upon delivery. If the Customer is absent, they shall be responsible for collecting the product from the relevant services. The product ordered shall be delivered to the address indicated on the purchase order and confirmed by the Customer. If details have been entered incorrectly, and particularly if the delivery address is incorrect or incomplete, the company shall not be held liable should delivery be delayed or impossible as a consequence. All costs arising from the reshipping of products due to the Customer entering incorrect information shall be borne solely by the Customer.
Once payment has been confirmed, the Customer shall be assigned an order number. The order shall then be recorded. It is recommended that the Customer print and keep the order number. The Customer may request to be kept informed of the status of the order by sending an email to Customer Services at the following address: firstname.lastname@example.org. The Customer must provide a valid email address, and the company shall not be held liable for the Customer's failure to do so. The Customer shall ensure that the information in their customer account is kept up to date.
Article 6: Receipt of the order
The Customer must check the conformity of the products received under the sales agreement at the time of delivery.
Article 7: Right of withdrawal
The Customer shall have 14 working days from the date on which they receive the order in which to return any unwanted items.
Article 8: Returns
To return Point Mariage items ordered within the EU, the return label can be filled in through the customer account within 14 days of receiving the order (free in the EU). Outside the EU, a return request must be submitted through our website in advance, and the return shall be completed under the responsibility of the Customer, who shall also bear the return shipping costs. The Customer may track the various stages of the product return process through their customer account. Only one return shall be permitted per order.
The product must be returned by the Customer within 4 days of the return request being approved. The returned product must not have been worn and the labels and certification tags must not have been removed. The product must be returned in its original packaging, in good condition, and ready to be re-sold. Goods must be returned to the following address: Point Mariage, 39 à 45 rue Edouard Branly, 53000 LAVAL, FRANCE.
Provided that the return meets the above conditions, the order shall be refunded within 21 days of receipt of the goods by the company and all the documents required to receive a refund.
Article 9: Guarantees
If the product delivered displays a defect or non-conformity, the Customer must inform Customer Services, which undertake to remedy the problem as promptly as possible. In the event of a complaint that is acknowledged to be justified, the company may either issue like-for-like replacements for the items in question, or give the Customer a refund for said items. This stipulation does not prevent the Customer from taking action on the basis of the legal guarantee of conformity.
Article 10: Limitation of liability
By placing an order online, the Customer implicitly acknowledges and accepts the risks inherent in using the Internet. Given that the Customer connects to the Internet at their own risk, the company shall not be held liable for any incident that may occur. The Customer shall be solely responsible for choosing and purchasing a product. The company shall not be held liable for total or partial failure to fulfil its obligations pertaining to the order placed if said failure is caused by an event constituting a case of force majeure, as defined by legislation and case law.
Article 11: Applicable law
The Customer acknowledges that they have been informed that the sales agreement is subject to French law. If any of the terms of these General Terms and Conditions of Sale should be held to be void, illegal or unenforceable due to a change in legislation or regulations or a court decision, the other provisions of the General Terms and Conditions of Sale shall remain in effect.
In the event of a dispute, the company and the Customer shall endeavour to resolve it amicably. Should those attempts fail, only the French courts shall be competent to adjudicate. Digital records kept in reasonable security conditions in the information systems of the company and its partners shall be considered as proof of the communications, orders and payments made between the parties.
Article 12: Storing and archiving transaction records
Purchase orders and invoices shall be archived in a reliable and lasting format so as to constitute a faithful and lasting copy.
Article 13: Intellectual property
All elements of the website Pointmariage.com, be they visual or audio, are protected by copyright and trademark law. Pointmariage.com has a licence for the brands and trademarks featured on the website. Any total or partial reproduction of the website is strictly prohibited.
Article 14: Customer Services
Should the Customer have any questions or require any information, they can contact Customer Services at the address email@example.com or using the contact form at the bottom of the page.